Small business owners and their employees face many challenges in the workplace. While a company owner can strive to make a working environment as ideal as possible, there are still many examples of challenges at the workplace that may affect their employees. By being aware of these challenges, company owners can set up policies to handle different issues as they occur.
Dealing with Employee Interactions
Whenever you have different personalities working together under the same roof, there is bound to be friction from time to time. Teams working under deadline and under pressure may be more apt to have flare-ups of tempers and other issues. While in theory it is possible for everyone to get along, it rarely happens. Introducing training to help employees learn how to manage work stress and get along with other people can be very beneficial in handling this challenge.
Handling Challenging Customers
Customers bring another level of challenge into the mix. While the vast majority of customers and clients that you deal with on a daily basis will be polite and understanding, there is generally an element that is belligerent and hard to handle. This can create frustration among employees as well as managers and company owners. While the idea that the customer is always right is an important credo to follow, it is also necessary to train employees and managers in handling difficult customers and clients.
Motivation and Productivity
Workforce motivation directly impacts the productivity of a company. If employees are lacking in motivation, chances are they are not doing their jobs effectively and, as such, the company is suffering. It is important to find ways to motivate your employees and this can be a challenge simply because everyone has different motivating factors. What works for one employee may not work for another. In order to surmount this challenge, managers and company owners need to find several different motivators that appeal to a wide variety of employees — such as monetary rewards, paid time off or even free food rewards.
Engaging Regular Communication
Talking through issues in the workplace with employees is imperative if you want to foster an open environment at work. When changes are coming, whether they be the implementation of new technology or declining sales, discussing what is happening and potential impacts on the workplace keeps speculation down and morale up. Proactive communication policies also extend to creating resource documents for common problems and setting up a formalized review process with verbal and written feedback for workers. Consistent communication will make your workers feel more invested in their jobs and help everyone understand the larger vision behind your business.
Culled from Small Business